All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at pptc@integral-media.co.ke to obtain a Return Merchandise and The item, proof of purchase and return form , then
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your exchange fourteen (14) days from the receipt of your item to process your exchange
The following items cannot be
● Foodstuff and any edible products
● Beverages in any form
● __________
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 2%
● Sale items are FINAL SALE and cannot be returned.
● Return cannot be due to lack of inspection or poor/negligent inspection at the point of acceptance of the physical product by the buyer.
● Returns may be accepted only in justifiable circumstances where the buyer / product recipient could not reasonably recognise a defect in the product.
● Items sold on clearance sale cannot accepted back.
● Items subjected to damage of any kind by the buyer / recipient or User cannot be accepted back.
● All motorised or digitally enabled equipment, machinery, electronics and electicals can only be accepted back based on the terms and conditions of their sale.
● All returns are subject to terms of sale and any warranty conditions of the manufacturers/suppliers.
● __________
QUESTIONS
If you have any questions concerning our return policy, please contact us at: